Windshield and Glass Claims

Did a tree branch fall on your windshield? Get a baseball through your car window? A chip in the glass turning into a serious crack?

Having your windshield replaced or repaired doesn't have to be a hassle. A cracked or broken windshield is a serious safety that can make it difficult to see while driving, which is why we do our best to make sure yours gets fixed—fast. Thanks to our partnership with Harmon Solutions (HSG), Direct Auto's glass repair process is easy. HSG glass experts offer a large selection of repair shops, a 100% satisfaction guarantee, and a lifetime warranty on repairs for as long as you own or lease your vehicle.

Make a Glass Claim

  1. Call 1-800-403-1077 to report your claim. Select the glass only option.
  2. Have your damage assessed. Comprehensive coverage is generally required for a windshield or glass claim. A claims representative will work with you to review your policy and to determine if you are covered for any repairs. Once coverage is confirmed, HSG will help you determine if the damage can be repaired or if your windshield needs to be replaced.
  3. Choose your windshield repair shop. Once you know you're covered, HSG will arrange the repair or replacement of your glass at a shop of your choosing. If you have no preference, HSG can help you locate a shop.
  4. Schedule your repair appointment. Most repair shops offer in-shop and mobile glass repairs. HSG will help you schedule the kind of repair appointment that's most convenient for you!

Keep in mind that in some states, driving with a cracked or broken windshield is illegal and you could get ticketed. It all depends on where the crack occurs, its severity, and the windshield laws in your state. Do an internet search for your state's windshield laws before you choose to put off a windshield or glass repair.

Need to file a general auto insurance or life insurance claim instead? Learn how to make a claim or call 1-800-403-1077.

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