Check Claims Status

How do I check on my Direct Auto claim? Check the status of your claim in two easy steps.

Gather Your Information

  • Your claim number
  • The name and extension of your claim representative (if available)

Call Direct Auto Claims

  • Call us at 1-800-403-1077
  • Choose option 0 from the menu if you do not have your claim representative's extension

Claims Status Hours of Operation

Feel free to give our Claims department a call Monday - Friday, 8:00AM to 5:00PM, EST.

Claims Status FAQs

Q: Where can I find my claim number?

A: Check your claim documents. The Claims team provided you with a claim number either over the phone or in your claim documents.

Q: Can I check the status of a claim online?

A: We are currently working on bringing you the ability to file and check a claim online. In the meantime, please call 1-800-403-1077 with your claim number in hand to check on the status of an existing claim.

Q: Is there a different process for checking a windshield or glass claim?

Direct Auto partners with Harmon Solutions Group to fulfill a windshield or glass claim, but the process for checking an existing claim is no different.

Q: When can I call to check on the status of my claim?

A: Feel free to give us a call during our operating hours. The Claims department is available Monday through Friday, 8:00AM to 5:00PM, EST.

Q: What if I need to check on the status of a life insurance claim?

A: Call 1-800-403-1077 and have your unique life claim number in hand. When you call to file your life claim, we'll collect some particulars from you to set up your claim file. We'll then give you a unique claim number. You will use this claim number in all future communications regarding your claim. We will then assign a claims representative to your file who will be in contact with you regarding your life claim.
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