Direct Auto Claims

Let's face it. No one wants to think about being in an accident. But if it does happen, you can feel secure knowing that Direct Auto & Life Insurance is there for you. We have experienced representatives ready to assist you through a fair and easy claims process.

We are working to bring you the ability to file a claim online. In the meantime, if you need to report an auto claim or life insurance claim, please call us toll-free at 1-800-403-1077.

Make a New Auto or Life Claim

Find the information you need to have on hand in order to file your claim, learn what to expect during the process, and get the details on who to call. If you need to file a term life insurance claim, scroll down to the middle of the page.

Check on an Existing Claim

Checking on the status of an existing claim is easy! Call 1-800-403-1077 and choose option 0. Have your claim number and the name and extension of your claim representative, if available.

Learn About the Claims Process

It's not everyday that you have to file an auto insurance claim. Our claims process can be summed up in four simple steps: your call, an investigation/appraisal, the repair, and then a wrap-up!

Make a Windshield or Glass Claim

Direct Auto works alongside Harmon Solutions Group (HSG) to take care of glass repairs. Learn how to make a glass claim and what to expect along the way.

Get Help After a Catastrophe or Natural Disaster

Direct's Catastrophe Response Team (CAT Team) responds to weather-related emergencies, such as hurricanes, hailstorms, tornadoes, and floods, to assess affected policyholders and their damages. Learn how to file a claim after a catastrophe and get helpful tips for staying safe during a hurricane or flooding.

Learn What to Do After an Accident

It's natural for your heart to be pounding and your hands to be shaking after an accident. Car accidents are unexpected and often frightening. Reduce your stress level after an accident by being prepared with this knowledge.

We are working to bring you the ability to file a claim online. In the meantime, if you need to report an auto claim or life insurance claim, please call us toll-free at 1-800-403-1077.

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